Now Boarding Team Member Workbook Template

Now Boarding Team Member Workbook Template.doc
(20336 KB) Pobierz
NB Workbook Page 1
Contents
www.foodtravelexperts.com
Welcome On Board: Name goes here. CEO SSP
Contents
p1
Welcome to SSP and your Team Member Induction Workbook
p2
FTX = The Food Travel Experts
Who are we? Where are we? What are we?
Our Vision and Values
My Benefits: What’s in it for me?
My Development: Where can I go from here?
FTX Sales & Service Style
Pennies
FTX Mystery Customer Programme (MCP)
Customer Service Language
How to… Increase Your NPS (Net Promotor Score)
Health & Safety Essentials
My Essential Training – Essentials of Food Hygiene
Welcome To Your Unit
My Buddy: A Letter from My Buddy
Where am I now? 12 Week Calender
My Comptencies
My Work Environment
My Unit and Work Area
How to… Look Good at Work
My Coffee
How to… Make the Perfect Espresso Shot
How to… Make the Perfect Americano
How to… Make the Perfect Café Latte
How to… Make the Perfect Cappuccino
How to… Make Perfect Latté Milk
How to… Make Perfect Cappucino Milk
Practice Knowledge Quiz
My Products
My Customers
How to… Sell to Your Customer
MCP Report
FTX – Week 1 - 6 Activities
FTX Challenge 1 – Features, Benefits and Incentives
FTX Challenge 2 – Perfect Partners
FTX Challenge 3 – Provide a Memorable Experience
FTX – Observe a colleague
How to… Manage Your Queue
How to… Manage Your 3 Peaks
Product Knowledge Checklists:
Hot Drinks, Bakery, Bread
How to… Put Things Right – L.A.S.T
4 Week Challenge and Chat
Cash and Security Test
FTX Observation Checklist 1
FTX Observation Checklist 2
FTX Observation Checklist 3
How to… Contribute to Effective Teamwork
p3
p4
p5
p6
p7 - 10
p11
p12 - 13
p14
p15
p16
p17
p18
p19
p20
p21
p23 – 25
p26
p27
p28
p29 – 30
p31 – 32
p33 – 34
p35 – 36
p37
p38
p39 – 40
p41
p43
p44 – 45
p46
p47 – 50
p51 – 52
p53 – 55
p56 – 58
p59 – 60
p61
p62 – 63
p64 – 67
p68
p69 – 72
p73 – 74
p75 – 76
p77 – 78
p79 – 80
p81 – 84
8 Week Challenge and Chat
Food TRAVEL Expert
Product Knowledge Checklists Completion
12 Week Challenge and Chat
FTX Sign Off
Well Done... You Made it..!
Notes
p85 – 88
p90
p91 – 92
p93 – 96
p97 – 98
p90
p100 – 104
...
Plik z chomika:
zabaizuk
Inne pliki z tego folderu:

FTX 2012 Day 1 Now Boarding Script.doc (161 KB)
 Now Boarding - Team Member Workbook Front Cover.pdf (2183 KB)
 Now Boarding - Team Member Workbook Pages.pdf (7299 KB)
 Now Boarding Team Member Workbook Template.doc (20336 KB)
Inne foldery tego chomika:

01 - Health and Safety - 1-21
 02 - How to - 1_50
 03 - How to - Coffes
 04 - How to - Customer Service
 05 - How to - Generic Tasks
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